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Collections Senior Executive

Req ID 80806BR Job category Finance Countries (State/Region) Central Location Malaysia - Central - Kuala Lumpur

Role synopsis

The Collection Senior executive is responsible for customer service and collection of overdue accounts consistent with the Refining & Marketing credit standard & policies. The Collection Senior Executive also provides assistance and business support to the Castrol Sales teams and monitors customer transactions against credit limits while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.

Key accountabilities

Ensure all enquiries is addressed in a timely manner and attended in a professional manner.

Acquire and review customer financial data using market information and through liaising with specialist credit agencies to assess credit worthiness of customers and assign an appropriate risk rating.

Monitor, track and follow-up on customer accounts including control of orders for accounts which are overdue or over their credit limit.

Assist with the in-country credit activities including debt collection, recoveries and issue-dispute resolution.

Gather data and compile and generate reports as and when needed.

Provide guidance, support and advice on how to resolve issues related to credit management.

Maintain and update customer account on timely manner and maintain close Customer/Business relationship to resolve Unapplied Cash / Credit Balances.

Essential Education

Bachelor’s Degree in Business, Finance, Accounting or related field.

Essential experience and job requirements

Minimum of 2 - 3 years of experience in credit management, or relevant credit related analytical and reporting experience.

Other Requirements (e.g. Travel, Location)


Desirable criteria & qualifications

Shared service centre experience.

Oil and gas industry experience.

Written and/or spoken proficiency in languages other than English.

Relocation available


Travel required


Is this a part time position?


About BP

The Global Business Services in Kuala Lumpur (GBS Asia) provides Finance, Tax and IT services to global and regional businesses. The main goal of GBS Asia is to deliver value added services and enhance process transformation for the various businesses in BP. GBS Asia is part of an integrated network of Global Business Service centres that support BP’s operations globally to provide cost optimisation and process standardisation through global delivery capabilities and enabling technologies, operational excellence benchmarked to industry standards, and World-class Human Capital Development to build an "Asset Talent Pool" that consistently delivers high quality performance.


Corporate & Functions

Closing Date

[ "27-Jun-2017" ]

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