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Technical Service Engineer

Req ID 93986BR Job category Research & Technology Countries (State/Region) Central Location China - Central - Shanghai Apply now

Role synopsis

It is the responsibility of the Technical Service Engineer (TSE) to plan, organise and deliver a
differentiated level of technical service to customers and target prospects consistent with the
GME technical offer and in support of sector strategies.
The role holder coordinates the activities of a technical services team, under the guidance of the
Regional/Area Technical Services Manager, in order to effectively deliver a differentiated level of
technical service to Global Marine and Energy (GME) customers. Coaches the technical and
sales teams on SmartGains methodology and measurement. Works with the Technical Services
Measurement Advisor to measure time spent, cost to serve and value generated from these
activities to prepare and deliver regular SmartGains playback to the customers as well as
providing evidence points to support tender responses and pricing discussions undertaken by
the sales function.
The role holder is a consultant to Castrol’s high value customers as the one stop shop for their
complex lubricant questions and applications needs. Providing SmartGains insights and
opportunities from Used oil analysis results.
Skilful knowledge of the relevant Technical services offers within the TSE’s remit of Marine or
Energy, and aligned with any specialisation in the areas of New builds, SP&D & Subsea, or any
combination of those as defined by the Regional Technical Services Manager.

This role sits in our Castrol business, a part of the BP Group. Join Castrol and you’ll get all of the benefits of a company steeped in family spirit and history, coupled with the security and opportunities a big corporation can offer.

Key accountabilities

Prepare and maintain up to date a Schedule of recommended lubricants for customer assets
using available online tools (GST) in order to establish optimised machinery lubricant
portfolio. Make appropriate recommendations regarding the use of products in Shipping or
Oil & Gas applications aligned with Marine and Energy Technical Databases. Ensure that all
product and service offers are appropriate for the application.
 Responding to customers’ (and sales/customer service) technical queries on product,
application, operational conditions and ensure customer satisfaction. Provide support for
technical claims and complaints.
 Conduct basic technical troubleshooting. (in close co-operation with Product Managers) and
make appropriate recommendations for the benefit of the customer, and our company's
image and reputation.
 Keep a full record of all Technical services activity using the appropriate measurement tool
(time value app), and understand with input from the Head of Measurement on how to
convert this data to usable customer value playback material.
 Administer a central used oil analysis program for those assets where required and through
alignment with the Head of Measurement role, utilize the data to create SmartGains recommendations directly with customer and account manager.
 Establish and maintain strong technical relationships with customers, key regional OEMs,
and stakeholders within the wider BP group (BP Exploration & Production, Shipping) and the
Lubricants organization.
 Clearly demonstrate the differentiated value of the GME offer (products and services) to
customers and target prospects through the SmartGains framework.
 Accountable to generate and communicate sales leads to the sales and business
development functions through leveraging existing strong technical relationships, creating
value playback and trade-up opportunities from SmartGains insights. Supporting sales teams
in developing clear understanding technical needs and potential differentiation for target
prospects.
 Coordinating and conducting visit within HSSE guidelines and after appropriate training to
ships, offshore assets, and yards for inspection, lubrication surveys, change-over visits etc.
 Ensure that all relevant central technical databases are maintained and updated on a regular
basis with insights and data from the region.
SPECIALIST AREA
Additive to these core result areas and accountabilities, the TSE may further be accountable for
one or more specialist activity sets as determined by the Regional/Area Technical Services
manager.

Essential Education

Diploma/Tertiary Technical Qualification in Engineering, machinery maintenance, plant &
asset reliability or adjacent field with relevant experience.

Essential experience and job requirements

Experience (depth and nature)
 Ability to develop, maintain and build new relationships with customers, OEMs and
Industry bodies .
 Leverages resources and own networks to achieve goals and objectives
 Understanding of shipping, oil & gas market and global dynamics, trends, regulatory
environment desirable
 A minimum of 3 years offshore industry experience or a minimum 3 years of sailing
experience as a Class 2 Engineer and above or minimum of 3 years Marine, Oil &
Gas industry or Power gen industry engineering experience including both
equipment maintenance and reliability experience.
 Proven abilities of dealing with and influencing multiple internal and external
stakeholders both within and outside the organization is essential for success in this
role
 Theoretical and practical experience of the main rotating machinery as operated by
offshore companies.
 Condition based maintenance experience.
Essential
 Role model the BP Values and Behaviours
 Demonstrated safety leadership
 Customer orientated and ability to drive customer responsiveness and insight
 Flexibility of thought and action to be able to respond to changing market
environments and dynamic business situations
 Ability to work across functions and gain support for the businesses in the Region

Other Requirements (e.g. Travel, Location)

N/A

Desirable criteria & qualifications

N/A

Relocation available

No

Travel required

Yes - up to 50%

Is this a part time position?

No

About BP

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

BP has been operating in China since the early 1970s and is one of the leading foreign investors in the oil & gas sector in China. Our business activities here include exploration and development, petrochemicals manufacturing and marketing, aviation fuel supply, oil products retailing, lubricants, oil and gas supply and trading, LNG terminal and trunk line and the chemicals technology licensing.

Building on its business successes in China, BP has also expanded partnerships with the national energy companies beyond the country’s borders. BP is working with CNPC in Iraq and Australia, Sinopec in Angola and Singapore, CNOOC in Australia, Indonesia and Argentina, and with China National Aviation Fuel in Singapore.

BP publishes BP Statistical Review of World Energy and BP Energy Outlook on annual basis. The publications are regarded as one of the world’s most reliable sources of energy data and are widely consulted.

In parallel, BP has been working to contribute to China society by helping address the local sustainability issues. BP has also been actively engaged in energy research activities, particularly in clean energy R&D initiatives. To date, BP’s accumulative spending on community contributions in China has exceeded US$ 50 million. BP’s community practices have been widely recognized.

BP is committed to contributing to China’s energy solutions by continuing to be a trusted energy partner and valuable contributor supporting China’s strategic development.

Segment

Downstream

Closing Date

14-Jan-2019

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